[toggle title_open=”What’s your shipping address?” title_closed=”What’s your shipping address?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Attn: FixHeadphones.com
286 South 600 East, Ste A
Provo, UT 84606
Read more about shipping to us.
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[toggle title_open=”What will my headphones look like after they are repaired?” title_closed=”What will my headphones look like after they are repaired?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]For many repairs, your headphones will look exactly the same. For others, we have to use an equivalent part. Meaning, a silver jack instead of a gold one. If the repair is more extensive and involves replacing plastic pieces, then we’ll try our best to match the colors but may not always be spot on.[/toggle]
[toggle title_open=”Will the repair void my warranty?” title_closed=”Will the repair void my warranty?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]First, always contact your headphone supplier about warranty work. For non-warranty work, such as user damage from sitting on them, then we can help. Our repair work shouldn’t void your warranty, but we advise always checking with the original manufacturer or retailer first.[/toggle]
[toggle title_open=”How much do parts cost?” title_closed=”How much do parts cost?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]The cost for parts varies depending on the headphone model. Before performing any repair, we will contact you to get your authorization for the price of parts. You will never be caught off-guard by any hidden costs. We just don’t believe in those.[/toggle]
[toggle title_open=”How long will the repair take?” title_closed=”How long will the repair take?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We guarantee a 14 day turn around time. That does not include shipping times as they may vary.[/toggle]
[toggle title_open=”What if the headphones don’t work after you ship them back to me?” title_closed=”What if the headphones don’t work after you ship them back to me?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Then please contact us. The shipper, usually FedEx, may have damaged them. So we may need to file a claim with the shipper. Either way, we’ll get your headphones working again.[/toggle]
[toggle title_open=”How does the warranty work?” title_closed=”How does the warranty work?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We provide a FREE 90 day warranty on all of the repairs that we perform. If something that we fixed breaks, then just contact us and we’ll arrange to have the item shipped back to us and repaired.[/toggle]
[toggle title_open=”Are you affiliated with any of the headphone manufacturers?” title_closed=”Are you affiliated with any of the headphone manufacturers?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]We are not. Original manufacturers are often costly to work with. To save you money, we work independently.[/toggle]
[toggle title_open=”Why should I use you guys?” title_closed=”Why should I use you guys?” hide=”yes” border=”yes” style=”white” excerpt_length=”0″ read_more_text=”Read More” read_less_text=”Read Less” include_excerpt_html=”no”]Because we have Craig. Why should that matter to you? Because Craig is awesome. He can fix pretty much anything. And the other repair techs aren’t too bad either.[/toggle]