Terms of Service

Welcome to FixHeadphones.com, a business unit of Matrix Electronics LLC, Inc.  Matrix Electronics LLC provides www.FixHeadphones.com, , and other associated websites and services subject to the following conditions.  If you visit or shop at one of our websites, you accept these conditions.  Please read them carefully. You can also read our Frequently Asked Questions.

ELECTRONIC COMMUNICATIONS

When you visit FixHeadphones.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRICING AND CONTENT INFORMATION

Please note that Matrix Electronics LLC strives to be as accurate as possible, however, pricing or other typographical errors may occur.  This website is provided “as is” and should be accessed and used by you at your own risk.  Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error free or completely accurate or current at all times, or at any time.

Merchandise Content: FixHeadphones.com attempts to be accurate in its product descriptions. However, FixHeadphones.com does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current, or error-free.

Product Pricing: FixHeadphones.com cannot confirm the exact price of an item it has been diagnosed by a repair technician. Despite our best efforts, a small number of the items or estimates done before the unit has been diagnosed may be mispriced. If a repair price deviates from what was communicated to you, you will be contacted with the new estimated repair before any repair is performed.  We do invoice you until after your order has entered the shipping process. In the event that an item is listed at an incorrect price due to an error in pricing, FixHeadphones.com shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, FixHeadphones.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  Most cancellations will be due to the item being unrepairable.  A repair quoted as “flat rate” may need to be converted to a non-flat rate repair due to unforeseen circumstances.  Matrix Electronics LLC reserves the right to make this change and will communicate with you before performing work on your item.

Objectionable Content: You understand that by accessing this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that FixHeadphones.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.  Why an electronics repair site would have objectionable Content, I don’t know, but you can’t hold us responsible for it.

ORDER ACCEPTANCE

There may be certain orders that FixHeadphones.com is unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be invoiced until your item is repaired, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on repair parts available for purchase, inability to fix the issue, cost prohibitive repairs, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Matrix Electronics LLC does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use FixHeadphones.com only with involvement of a parent or guardian. Matrix Electronics LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

PRIVACY

Matrix Electronics LLC understands your concern for privacy.  The protection of private information of customers and vendors is extremely important to FixHeadphones.com.  Matrix Electronics LLC collects information about customers only to confirm and process orders, and to help personalize and improve the shopping experience.  It does not sell or redistribute your information to third parties not directly involved in processing and shipping your order.  The types of information FixHeadphones.com collects are information you provide, such as your account username and password, email address, home address, and billing information; automatic information we receive when you interact with us such as your IP address and analytics information used for marketing and demographics; email communications that you send to us or we send to you; and information from other sources such as credit bureaus, which we use to help prevent and detect fraud, or couriers which provide updated delivery and address information, which we use to correct our records and deliver your next purchase or communication more easily.

As appropriate, FixHeadphones.com protects the security of your information during transmission by using Secure Sockets Layer (SSL) encryption software, which encrypts information you input.  When displayed, we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing when we handle the credit card authorization.

RISK OF LOSS

All items purchased from Matrix Electronics LLC are made pursuant to an FOB shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.  Any claims against the shipping company due to damage are the customers’ responsibility.  Matrix Electronics LLC does have insurance on return shipments for an additional fee if requested.

COPYRIGHTS AND TRADEMARKS

Unless otherwise noted, all content, including without limitation, all text, design, graphics, logos, button icons, images, products, processes, drawings, photographs, code and software, and all compilation, organization and presentation of such content, which forms a part of this website, are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by FixHeadphones.com, one of its affiliates or by third parties who have licensed their materials to FixHeadphones.com, and are protected by US and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of FixHeadphones.com and is also protected by U.S. and international copyright laws.  All such rights are expressly reserved.

“Matrix Electronics LLC”, “FixHeadphones.com”, and certain other names, words, logos, slogans and images used on this website are the property of and are subject to trade-mark rights held by Matrix Electronics LLC. Certain other trade-marks, trade names, words, logos, slogans and images listed on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.   No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of Matrix Electronics LLC. No other copying of this website, in whole or in part, is permitted without the express written authorization of Matrix Electronics LLC.

This website may contain links to other websites. All such other websites are unaffiliated with this website. Matrix Electronics LLC has no control over and expressly disclaims any liability for such websites or their contents. Matrix Electronics LLC providing a link does not constitute an endorsement of the linked to website.

Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of FixHeadphones.com’s or any third party’s intellectual property rights.

Matrix Electronics LLC is not associated with or an agent of the Bose Corporation, Monster, Dr. Dre, or any of the brands we repair.  Their trademarks belong to them and any reference to them is only for model identification.

THIRD PARTIES

Parties other than Matrix Electronics LLC provide services, or provide the product lines sold on this site. In addition, Matrix Electronics LLC provides links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Matrix Electronics LLC does not assume any responsibility or liability for the actions, product, or content of any third parties. You should carefully review their privacy statements and terms and conditions of use.

DISCLAIMER OF WARRANTIES

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY Matrix Electronics LLC ON AN “AS IS” AND “AS AVAILABLE” BASIS. Matrix Electronics LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE FIXHEADPHONES.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Matrix Electronics LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, FIXHEADPHONES.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE.   Matrix Electronics LLC DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM Matrix Electronics LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Matrix Electronics LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

MERCHANDISE CONTENT DISCLAIMER: PRODUCT INFORMATION ACCESSED THROUGH THIS WEBSITE IS OBTAINED FROM CLAIMS MADE BY THE PRODUCT’S MANUFACTURER. PLEASE BE AWARE THAT, ON OCCASION MANUFACTURERS MAY ALTER THEIR LABELS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEB SITE, THUS WE CANNOT GUARANTEE OR ENSURE THE ACCURACY, COMPLETENESS OR TIMELINESS OF ANY PRODUCT INFORMATION. WE RECOMMEND THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT. FOR ADDITIONAL INFORMATION ABOUT A PRODUCT, PLEASE CONTACT THE MANUFACTURER. FIXHEADPHONES.COM ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS ABOUT PRODUCTS.

THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS AND CONDITIONS. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL FIXHEADPHONES.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, REPRESENTATIVES, VENDORS, SUPPLIERS, SUCCESSORS OR ASSIGNS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING LOST PROFITS, LOST SAVINGS, BUSINESS INTERRUPTION OR LOSS OF DATA) OF ANY NATURE ARISING OUT OF OR RELATED TO YOUR ACCESS TO, OR USE OF, OR INABILITY TO USE THE FIXHEADPHONES.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF SUCH DAMAGES MIGHT BE FORESEEABLE AND IF AN AUTHORIZED REPRESENTATIVE OF FIXHEADPHONES.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL FIXHEADPHONES.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

TERMINATION

These Terms and Conditions are effective unless and until terminated by either you or FixHeadphones.com. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this Site, for example by cancelling your account. FixHeadphones.com may also terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Site, if you fail to comply with any term or provision of these Terms and Conditions. Upon any termination of these Terms and Conditions by either you or FixHeadphones.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms and Conditions or otherwise. The following sections shall survive any termination of these Terms and Conditions: “Pricing and Content Information,” “Copyrights and Trademarks,” “Risk of Loss,” “Indemnification,” “Disputes and Applicable Law,” “Entire Agreement,” “Termination,” “Disclaimer of Warranties” “Limitation of Liability,” “Privacy” and “Site Policies, Modification, and Severability.”

DISPUTES AND APPLICABLE LAW

By visiting FixHeadphones.com, you agree that the laws of the state of Utah, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Matrix Electronics LLC.

Any action, dispute, or proceeding arising out of or related to these Terms and Conditions or your visit to FixHeadphones.com or to products or services sold or distributed by Matrix Electronics LLC must be brought in the state or federal courts of Utah and you consent to the exclusive personal jurisdiction of such courts.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless FixHeadphones.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site or any breach by you of these Terms and Conditions.

SITE POLICIES, MODIFICATION AND SEVERABILITY

Please review our other policies and Frequently Asked Questions. These policies also govern your visit to FixHeadphones.com. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time.  Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the section.  If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

The failure of FixHeadphones.com to act with respect to a breach of these Terms and Conditions by you or others does not constitute a waiver and shall not limit FixHeadphones.com’s rights with respect to such breach or any subsequent breaches.

ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between Matrix Electronics LLC and you pertaining to the subject matter hereof, and supersede any and all written and oral agreements and representations previously existing between us with respect to such subject matter.

OUR ADDRESS

FixHeadphones.com
286 South 600 East, Ste A
Provo, UT 84606

www.FixHeadphones.com

CHANGES TO THE FIXHEADPHONES.COM TERMS AND CONDITIONS

The Terms and Conditions were last updated on December 15, 2011. Please check our Terms and Conditions periodically for changes.